Terms and Conditions

Payment Options

Credit Card
Credit Card (Visa, MasterCard, American Express)
Electronic Funds Transfer
2% discount is available (payment must be received prior to shipment) when using EFT (US dollars) or Pay by Wire. Initial orders may be subject to Pack-Bill-Hold1.
C.O.D.
Available with Credit approval.
C.O.D. Cashiers Check
Postal or Bank Cashiers Check only.
Past Due Balances
Past due balances must be paid prior to shipment of new orders, unless credit terms are granted and the shipment amount falls within credit limit.
Non-sufficient Funds
$40 processing fee on any returned checks or EFT withdrawals, resulting in the forfeiture of any terms discounts. Loss of 2% discount on EFT orders and following two (2) orders would be subject to Pack-Bill-Hold1.
Late Payments
Payments more than 30 days late are subject to interest at the rate of 1.5% per month.

Ordering

Minimum Order
Minimum order amount of $150.00.
Hours
Orders can be placed Mon - Fri between 7:30 am - 5:30 pm Pacific Time.
Web Orders
Orders can be placed on our website 24 hours a day, 7 days a week. Weekend orders will ship the following business day.
Deadline
Orders placed prior to 2:00 pm may ship same day if product is available, except weekends.
Sales Tax
Applicable sales tax is applied to all orders unless a verifiable Resale certificate or Multi-jurisdictional form is submitted.
Refused Orders
Order refused by customers will be charge freight cost in addition to a 20% restocking fee.
Returned Product
Product that arrives damaged, missing or incorrectly shipped must be reported to your sales team within 2 business days. Returnable product will be accepted within 30 days after receipt of goods, provided that it is in like-new condition and has been properly cared for. Securely package the product to be returned. Customers must obtain a Return Authorization ("RA") number from Ultimate Superfoods before returning product to ensure timely and accurate credit. Clearly display your RA number and customer number on the box and send by FEDEX ground to the attention of Returns Processing at Ultimate Superfoods.

Products returned without an RA number will not receive credit. Orders refused will be charged shipping costs both ways and a restocking fee of 20%. Returned shipments must be received at Ultimate Superfoods within 30 days.

Shipping and Handling

Regular FedEx Ground
2nd Day Air or Next Day Available upon request
International Via freight on board from Moorpark. Customer is responsible for shipping cost and arrangements.
UPS Available upon request

1 Pack-Bill-Hold:Product will be picked and packed but held in warehouse until payment is received.

Rev. 2/5/2016